AI Agent
Lumière is a chat-based concierge agent that takes reservations the way a five-star maître d' would. It carries a real conversation, remembers guest preferences, resolves natural language dates, and writes a confirmed booking to your reservation system.
Restaurant reservations are not a form-fill problem. They are a conversation about preferences, occasions, and timing. Lumière is built around that conversation, then closes the loop by writing a real booking.
Lumière is the dedicated concierge at The Obsidian Table, our reference fine-dining demo. The persona, tone, and rules are tuned for the venue — and the same engine can be configured for any restaurant brand.
Polished, warm, and attentive. Lumière speaks like a refined host — never robotic, never pushy — and adapts to the guest's style across the conversation.
Lumière collects every detail the host stand needs — naturally, across the conversation, and only confirms the booking once the guest checks the summary.
A real exchange between a guest and Lumière — handling an anniversary booking with allergies and a champagne pre-order in one flow.
The Obsidian Table — Anniversary Reservation
Lumière · AI Restaurant Concierge
Guest
“Hi, I’d like a table for four next Saturday. We’re celebrating an anniversary and one of us has a nut allergy.”
Lumière
“What a lovely occasion. We’d be honoured to host you on Saturday — that would be the 9th. Would you prefer a window-side table or our intimate Main Dining Room? And what time suits you?”
Guest
“Window-side, 8 pm. Could you also arrange a small floral piece for the table?”
Lumière
“Of course. May I have a name and mobile number for the reservation?”
Guest
“Sarah Mitchell — 555-0142.”
Lumière
“Thank you, Ms. Mitchell. May I confirm: a window-side table for four on Saturday 9th at 8:00 PM, with a nut-allergy note for the kitchen and a floral arrangement for the table — for an anniversary celebration. Shall I secure this?”
Guest
“Yes, please confirm.”
Lumière
“It is my pleasure. Your reservation is confirmed — confirmation number 1042. We very much look forward to celebrating with you.”
A practical, production-grade chat agent built on durable foundations — not a wrapper around a single prompt.
A streaming agent runtime with structured tools, persistent memory, and conversation history baked in.
create_reservation and get_current_time tools turn the chat into structured data — and only run after explicit confirmation.
Returning guests are recognised. Past preferences inform future recommendations without re-asking.
Reservations that respect the brand voice and capture every special-occasion detail.
In-property restaurant bookings without tying up the front desk.
Member bookings with on-file preferences and bespoke service notes.
One booking engine across multiple venues, each with its own personality.
